development

LEARN – PRACTICE – CERTIFY

This ITIL^® Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and will establish your ability to enable responsive, stable and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This certification is designed for professionals involved in the management of IT service operations.

This course focuses on IT governance, risks, budgets and strategic assets and will provide you with service operation expertise during the strategy, design and transition phases.

The demand for certified professionals in the SO module of ITIL is growing dramatically in the global IT market. Certified professionals will open the door to new career opportunities such as service delivery manager, incident manager, service engineer and quality consultant.

Professionals with ITIL^® Intermediate SO Certification earn 40% higher salaries than their non-certified peers.

Certification Body Partners: