Certified ITIL® Intermediate SO

CHF1,290.00

LEARN – PRACTICE – CERTIFY

This ITIL® Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and will establish your ability to enable responsive, stable and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This certification is designed for professionals involved in the management of IT service operations.

This course focuses on IT governance, risks, budgets and strategic assets and will provide you with service operation expertise during the strategy, design and transition phases.

The demand for certified professionals in the SO module of ITIL is growing dramatically in the global IT market. Certified professionals will open the door to new career opportunities such as service delivery manager, incident manager, service engineer and quality consultant.

Professionals with ITIL® Intermediate SO Certification earn 40% higher salaries than their non-certified peers.

Certification Body Partners:

Description

Program Overview:

Course objectives.

The Service Operation (SO) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The SO module focuses on coordinating activities during service strategy, design and transition phases of the services lifecycle. This certification is designed for professionals involved in the management of IT service operations.

 

Learning Benefits.

The ITIL® Intermediate SO Certification is a key requirement for attaining the ITIL Lifecycle Expert certification and will help you prepare for and pass the ITIL Service Operation exam. This certification prepares IT professionals to successfully manage the performance of their services and products and enhance the quality of IT service management.

After completing this course, you will be able to:
  • Describe Service Operation purpose, objectives, scope and value to business and the key components of the ITIL library
  • Explain the involvement of Service Operation staff within other lifecycle stages
  • Describe the operational activities in other lifecycle stages
  • Explain how Service Operation is organized and how its functions are structured
  • List the challenges, critical success factors and risks associated with Service Operation

Exam & Certification : 

How will I become ITIL® Intermediate SO certified ?

The certification is offered to candidates who fulfill the prerequisites and pass the exam. To qualify to take the exam you must first participate in a course offered through an Accredited Training Organization (ATO) or an accredited e-learning solution. AXELOS (The Accreditor) assess and license Examination Institutes (EIs) to administer ITIL accreditation and examination activities.


To be eligible for taking ITIL Intermediate SO examination, the candidate must fulfill the following requirements:


  • Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course.
  • A basic IT literacy and approximately 2 years IT experience are highly desirable.
  • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications).

Does the course fee include in examination fees as well ?

Yes, the course fee is inclusive of the examination fee.

Additional information

Key Features

– 180 days online access (7 days, 24h)
– 31 High Quality videos and Glossary for all courses, 534 Terms & Definitions
– 17 Helpful Study Guides
– 102 Test Questions
– 27 Approved RCUs
– 27 PMI Approved Contact Hours
– 1 Reference Material

Target Audience.

The target group for the ITIL Intermediate SO Certificate includes, but is not limited to:
– Chief Information Officers (CIOs)
– Chief Technology Officers (CTOs)
– IT managers and supervisory staff
– Team leaders
– Service designers
– IT architects
– IT planners
– IT consultants
– IT audit managers
– IT security managers

Value of this course for professionals.

The ITIL Intermediate SO Certification is a key requirement for attaining the ITIL Lifecycle Expert certification and will help you prepare for and pass the ITIL Service Operation exam. This certification prepares IT professionals to successfully manage the performance of their services and products and enhance the quality of IT service management.

After completing this course, you will be able to:
– Describe Service Operation purpose, objectives, scope and value to business and the key components of the ITIL library
– Explain the involvement of Service Operation staff within other lifecycle stages
– Describe the operational activities in other lifecycle stages
– Explain how Service Operation is organized and how its functions are structured
– List the challenges, critical success factors and risks associated with Service Operation

Certification Process.

To be eligible for the examination leading to the ITIL RCV Certificate, you must fulfill the following requirements:

– Undertake at least 30 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organization (ATO) or an accredited e-learning solution for this syllabus as part of a formal, approved training program.
– 2 to 4 years of professional experience working in IT service management is highly desirable
– Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications.)

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