Certified ITIL® Foundation V4

CHF1,990.00

LEARN – PRACTICE – CERTIFY

ITIL® provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments. It helps manage business risk and service disruption failure, establish cost-effective systems, develop customer relationships and support business change.

ITIL® Foundation v4 is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity.

And remember, ITIL® certified professionals earn 40% more than their non-certified peers.

Certification Body Partners:

 

Description

Program Overview:

Course objectives.

ITIL® Foundation training is the first step in the ITIL certification path and is designed to ensure  that you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It also includes ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

Learning Benefits.

By the end of this ITIL® Certification training you will:

  • Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required for the ITIL Foundation exam
  • Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
  • Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience
  • Understand how to apply lean principles and automate standard tasks to improve efficiency of ITSM processes
  • Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes
  • Align IT services with the needs of your organization

Exam & Certification : 

What is ITIL® Foundation certification?

The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

How will I become ITIL® Foundation certified?

Achieve AXELOS-accredited ITIL Foundation certification by following these steps:

Step 1: Appear for the ITIL Foundation exam after completing the training

Step 2: Score 65% on the exam [i.e. 26 out of 40 questions] in 60 minutes

Step 3: Earn two ITIL credits on successful completion of ITIL Foundation exam

What are the prerequisites for ITIL® Foundation certification?

There is no defined eligibility criterion for ITIL Foundation exam. ITIL Foundation certification is in itself a prerequisite for other level of ITIL certifications.

How many questions are there in the ITIL® Foundation certification exam & What is the passing score for the ITIL® Foundation Certification Exam?

The ITIL Foundation Exam has a total of 40 questions. The duration of the exam is 60 minutes. You must score at least 65% (26 questions) to earn the ITIL Foundation Certification.

When do I need to register for the ITIL® Foundation Exam?

The ITIL examination can be scheduled at your convenience. Once you are ready to take the exam, contact our team and you will receive an exam voucher code. You will need to complete the examination within six months of issuance of the voucher code

Additional information

Key Features

– 180 days online access (7 days, 24h)
– 38 High Quality videos, 374 Terms & Definitions
– 8 Helpful Study Guides
– 81 Test Questions
– 27 Approved RCUs
– 18 PMI Approved Contact Hours
– 1 Simulated Practice Test

Target Audience.

Training is primarily intended to help IT architects, IT planners, IT consultants, IT audit or security managers, and anyone interested in enhancing the quality of IT service management.

– ITIL certification is an essential requirement for professionals who need to learn the fundamentals of ITIL frameworks and how they may be used to enhance the quality of IT service management. This certification is best suited for:
– IT Managers/Support Teams
– IT Architects, Planners and Consultants
– System Administrators/Analysts
– Operations Managers
– Database Administrators
– Service Delivery Professionals
– Quality Analysts
– Application Management Team/Development Team
– Process Owners/Practitioners

Value of this course for professionals.

By the end of this ITIL Certification training you will:

– Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required for the ITIL Foundation exam
– Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
– Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience
– Understand how to apply lean principles and automate standard tasks to improve efficiency of ITSM processes
– Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes
– Align IT services with the needs of your organization

Certification Process.

Achieve AXELOS-accredited ITIL® Foundation certification by following these steps:
 
Step 1: Appear for the ITIL Foundation exam after completing the training
Step 2: Score 65% on the exam [i.e. 26 out of 40 questions] in 60 minutes
Step 3: Earn two ITIL credits on successful completion of ITIL Foundation exam

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