Certified ITIL® Intermediate SD

CHF1,290.00

LEARN – PRACTICE – CERTIFY

Currently in its third version, ITIL is the world’s most widely-used IT service management framework and is based on global best practices in IT service management. ITIL enables organizations to:

  • Increase productivity
  • Optimize costs
  • Improve the customer experience
  • Find a common language for service management
  • Gain a competitive edge
  • Build customer trust in the organization


The ITIL® Intermediate Service Design (SD) course is one of the key qualifications in the ITIL Service Lifecycle category and is designed to expose you to the architectures, processes, policies and documentation of IT service management. The ITIL® Service Design qualification demonstrates the IT professional’s ability to frame consistent service design practices to improve the alignment of IT with the overall business and user needs.


You will learn to organize, implement and improve service design in IT environments and prepare for the ITIL Expert and Master’s levels of the ITIL framework.


We’ve developed this course to help you pass the ITIL Intermediate SD exam on your first attempt.


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Description



Program Overview:


Course objectives.






The Service Design (SD) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The ITIL® Intermediate SD certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.


 




 




 




Learning Benefits.




ITIL qualifications set international benchmarks of quality for IT professionals all over the world. Professionals taking ITIL training are encouraged to come up with new ideas and approaches to improve customer satisfaction. They learn to contribute effectively to service delivery in the organization. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.


Certified professionals in this field are in constant demand, there are currently more than 5000 certified professionals around the world. Certified professionals can expect to take on job roles such as Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager and Service Portfolio Manager.




At the end of Skilltec’s ITIL® Intermediate SD training, you will be able to:




    

  • Understand the purpose, principles and processes in service design
    • 

  • Identify technology-related activities and considerations in service design
    • 

  • Identify how to organize, implement and improve service design
    • 

  • Identify challenges, critical success factors and risks
    • 







Exam & Certification : 






How do I become ITIL® Intermediate SD certified?


The certification is offered to candidates who fulfill the prerequisites and pass the exam. To qualify to take the exam you must first participate in a course offered through an Accredited Training Organization (ATO) or an accredited e-learning solution. AXELOS (The Accreditor) assess and license Examination Institutes (EIs) to administer ITIL accreditation and examination activities.










What are the prerequisites for the ITIL® Intermediate SD certification?










The ITIL Intermediate Service Design exam can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Design qualification, the following requirements have to be met:


    

  • A minimum 21 hours of instruction with an accredited training organization (or an accredited e-learning solution)
    • 





    

  • ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications.) 2 years of experience in the field of IT is highly desirable. Candidates should also spend some time reviewing the syllabus and the ITIL Service Design publication to prepare for the exam.
    • 







Does the course fee include in examination fees as well?






Yes, the course fee is inclusive of the examination fee.













			

					

				
	
Additional information




			

			Target Audience.
			
The following categories of professionals should consider obtaining the ITIL Service Design qualification:


– Chief Information Officers (CIOs)

– Chief Technology Officers (CTOs)

Service Designers

– IT Architects

– IT Planners

– IT Consultants

– IT Audit Managers

– IT Security Managers


This qualification is also well suited for profiles such as:

– ITSM (IT Service Management) trainers

– IT professionals working in a service design environment

– ITIL Foundation certified individuals wanting to advance to higher levels in ITIL

– Individuals requiring an in-depth knowledge of the ITIL Service Design stage of the ITIL Service Lifecycle


The SD module is one of the prerequisites for the ITIL Expert and Master’s Levels in IT Service Management.


		

			

			Value of this course for professionals.
			
Certified professionals in this field are in constant demand, there are currently more than 5000 certified professionals around the world. Certified professionals can expect to take on job roles such as Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager and Service Portfolio Manager.


At the end of Skilltec's ITIL Intermediate SD training, you will be able to:

– Understand the purpose, principles and processes in service design

– Identify technology-related activities and considerations in service design

– Identify how to organize, implement and improve service design

– Identify challenges, critical success factors and risks


		

			

			Certification Process.
			
To be eligible for the examination leading to the ITIL RCV Certificate, you must fulfill the following requirements:


– Undertake at least 30 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organization (ATO) or an accredited e-learning solution for this syllabus as part of a formal, approved training program.

– 2 to 4 years of professional experience working in IT service management is highly desirable

– Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications.)


		

	

			

					

				

	

		

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