Certified ITIL® Intermediate SO

CHF1,290.00

LEARN – PRACTICE – CERTIFY

This ITIL® Intermediate Service Operation (SO) course is one of the key qualifications within ITIL Service Lifecycle training and will establish your ability to enable responsive, stable and repeatable IT service delivery. The ITIL framework sets international quality benchmarks for IT professionals around the world. This certification is designed for professionals involved in the management of IT service operations.

This course focuses on IT governance, risks, budgets and strategic assets and will provide you with service operation expertise during the strategy, design and transition phases.

The demand for certified professionals in the SO module of ITIL is growing dramatically in the global IT market. Certified professionals will open the door to new career opportunities such as service delivery manager, incident manager, service engineer and quality consultant.

Professionals with ITIL® Intermediate SO Certification earn 40% higher salaries than their non-certified peers.

Certification Body Partners:

Categories: , , Tags: , ,

Description

Program Overview:

Course objectives.

The Service Operation (SO) module is one of the qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. The SO module focuses on coordinating activities during service strategy, design and transition phases of the services lifecycle. This certification is designed for professionals involved in the management of IT service operations.

 

Learning Benefits.

The ITIL® Intermediate SO Certification is a key requirement for attaining the ITIL Lifecycle Expert certification and will help you prepare for and pass the ITIL Service Operation exam. This certification prepares IT professionals to successfully manage the performance of their services and products and enhance the quality of IT service management.

After completing this course, you will be able to:
  • Describe Service Operation purpose, objectives, scope and value to business and the key components of the ITIL library
  • Explain the involvement of Service Operation staff within other lifecycle stages
  • Describe the operational activities in other lifecycle stages
  • Explain how Service Operation is organized and how its functions are structured
  • List the challenges, critical success factors and risks associated with Service Operation

Exam & Certification : 

How will I become ITIL® Intermediate SO certified ?

The certification is offered to candidates who fulfill the prerequisites and pass the exam. To qualify to take the exam you must first participate in a course offered through an Accredited Training Organization (ATO) or an accredited e-learning solution. AXELOS (The Accreditor) assess and license Examination Institutes (EIs) to administer ITIL accreditation and examination activities.



To be eligible for taking ITIL Intermediate SO examination, the candidate must fulfill the following requirements:








    

  • Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course.
    • 

  • A basic IT literacy and approximately 2 years IT experience are highly desirable.
    • 

  • Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications).
    • 





Does the course fee include in examination fees as well ?






Yes, the course fee is inclusive of the examination fee.







			

					

				
	
Additional information




			

			Key Features
			
– 180 days online access (7 days, 24h)

– 31 High Quality videos and Glossary for all courses, 534 Terms & Definitions

– 17 Helpful Study Guides

– 102 Test Questions

– 27 Approved RCUs

– 27 PMI Approved Contact Hours

– 1 Reference Material


		

			

			Target Audience.
			
The target group for the ITIL Intermediate SO Certificate includes, but is not limited to:

– Chief Information Officers (CIOs)

– Chief Technology Officers (CTOs)

– IT managers and supervisory staff

– Team leaders

– Service designers

– IT architects

– IT planners

– IT consultants

– IT audit managers

– IT security managers


		

			

			Value of this course for professionals.
			
The ITIL Intermediate SO Certification is a key requirement for attaining the ITIL Lifecycle Expert certification and will help you prepare for and pass the ITIL Service Operation exam. This certification prepares IT professionals to successfully manage the performance of their services and products and enhance the quality of IT service management.


After completing this course, you will be able to:

– Describe Service Operation purpose, objectives, scope and value to business and the key components of the ITIL library

– Explain the involvement of Service Operation staff within other lifecycle stages

– Describe the operational activities in other lifecycle stages

– Explain how Service Operation is organized and how its functions are structured

– List the challenges, critical success factors and risks associated with Service Operation


		

			

			Certification Process.
			
To be eligible for the examination leading to the ITIL RCV Certificate, you must fulfill the following requirements:


– Undertake at least 30 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organization (ATO) or an accredited e-learning solution for this syllabus as part of a formal, approved training program.

– 2 to 4 years of professional experience working in IT service management is highly desirable

– Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications.)


		

	

			

					

				

	

		

			Reviews		


					
There are no reviews yet.

			


			

			

					

		Be the first to review “Certified ITIL® Intermediate SO” 
Your email address will not be published. Required fields are marked *



 


	

				

		

	
	



			

		
			



	


					
Related products

				
		
    

			
					
  • 
		
    
		
    
			
    		
    
        
    
            
    
                Expert Scrum Master Certified (ESMC®)
            
    
			
	CHF1,990.00
            
    
				
    LEARN – PRACTICE – CERTIFY
    

    The Expert Scrum Master Certified (ESM®) certification is the next step for Scrum practitioners to further demonstrate their expertise in Scrum methodology. This will test your ability to manage complex Scrum projects and scale Scrum in complex projects involving big project teams, programs and portfolios.
    

    The courseware and preparation tools required for the certification exam will be available online. An online proctored exam will be conducted at the end of the course.
    

    This training course is offered by Skilltec, Authorized Training Partner of SCRUMstudy, the global accreditation body for Scrum and Agile certifications. It has authored the SBOK Guide as a comprehensive guide to deliver successful projects using Scrum. SCRUMstudy has overtaken Scrum Alliance and Scrum.org to become the biggest accreditation body for Scrum and Agile certifications.
    

    Certification Body Partner:
    

    
            
    
			Add to cart        
    
	
    
	
    

    • 

			
					
  • 
		
    
		
    
			
    		
    
        
    
            
    
                Certified Digital Marketing Associate (CDMA®)
            
    
			
	CHF290.00
            
    
				
    LEARN – PRACTICE – CERTIFY
    

    The Certified Digital Marketing Associate (CDMA) program will prepare you to become a complete digital marketer. One of the world’s fastest-growing disciplines, this Digital Marketing Associate Program will increase your job market value and enable you to handle end-to-end marketing campaigns.
    

    Digital marketing is one of the world’s fastest growing disciplines (+75% growth) in Switzerland, and this certification will raise your value in the marketplace and prepare you for a career in digital marketing.
    

    Accredited Certification Partners:
    

     
    

    
            
    
			Add to cart        
    
	
    
	
    

    • 

			
					
  • 
		
    
		
    
			
	Sale!
	
    		
    
        
    
            
    
                Lean Six Sigma Green Belt Certified (LSSGB®)
            
    
			
	 Original price was: CHF2,490.00.Current price is: CHF1,990.00.
            
    
				
    LEARN – PRACTICE – CERTIFY
    

    According Deloitte Global Human Capital report, Lean Six Sigma professionals will be in a very high demand to answer heavy needs of companies transformation and improvement efforts.  Lean expertise is now vital for any organisations that encourage performance & process optimisation and cost-effective methods within any function: Quality – Product Development – Innovation – Accounting – Administrative.
    

    Skilltec’s training in Lean Six Sigma Green Belt (LSSGB) is an ideal course package for every aspiring professional who wants to make his/her career in the quality sector. The Lean Six Sigma Green Belt professional will be capable of developing and assisting project teams and leading Lean Six Sigma projects from A to Z.
    

    You’ll learn the core principles of Lean Six Sigma, how to implement quality projects and applications, and how to use the Minitab tool for effective statistical analysis. The course is aligned to IASSC exam, integrates lean and DMAIC methodologies using case studies and real-life examples, and will give you the skills to empower your organization for continuous improvement.
    

    Accredited Certification Partner:
    

    
            
    
			Add to cart        
    
	
    
	
    

    • 

			
					
  • 
		
    
		
    
			
    		
    
        
    
            
    
                Lean Healthcare Certified (LHC®)
            
    
			
	CHF1,990.00
            
    
				
    LEARN – PRACTICE – CERTIFY
    

    Lean Six Sigma in Healthcare is an industry-specific course on the application of Lean Six Sigma in a Healthcare setting.
    

    This course will provide a practical understanding on how to effectively use the methodology and tools, to improve projects in a healthcare environment. It also highlights examples, case studies and a sample project to reinforce and provide insight on the enhancements that are possible by implementing Lean Six Sigma.
    

    The course offered by Skilltec includes only online training. The courseware includes case studies and relevant examples for better understanding of the key concepts.
    

    This course will provide a practical understanding on how to effectively use the methodology and tools, to improve projects in a healthcare environment. It also highlights examples, case studies and a sample project to reinforce and provide insight on the enhancements that are possible by implementing Lean Six Sigma.
    

    The course offered by Skilltec includes only online training. The courseware includes case studies and relevant examples for better understanding of the key concepts.
    

    Accredited Certification Partner:
    

    

     
    
            
    
			Add to cart        
    
	
    
	
    

    •