Certified ITIL® Intermediate OSA

CHF1,290.00

LEARN – PRACTICE – CERTIFY

The ITIL® Intermediate Operational Support and Analysis (OSA) certification training will establish your ability to apply support resolution and analysis in the service management lifecycle, particularly for event management, incident management and request fulfillment.

This course is a key module in the ITIL Intermediate Capability Stream that leads to the IT Expert certificate in IT Service Management and will prepare you for the ITIL OSA exam

More than 1 million professionals have enjoyed the benefits of being certified in the ITIL OSA module as the global demand for certified professionals continues to rise.

Certification Body Partners:

Description

Program Overview:

Course objectives.

The ITIL® Intermediate Operational Support and Analysis (OSA) module is an ITIL qualification focused on planning, implementation and optimization of OSA processes. Skilltec’s ITIL Intermediate OSA training introduces you to OSA practices for the resolution and support of the service management lifecycle and trains you to apply core practices that support the service management lifecycle in real-time.

 

ITIL® Intermediate OSA Certification is an intermediate level of ITIL certification offered to IT professionals who successfully pass the ITIL OSA exam. The ITIL® Intermediate Operational Support and Analysis (OSA) qualification demonstrates your specialization in ITIL service capability modules and expertise in planning, implementing and optimizing the OSA processes.


Learning Benefits.

ITIL® OSA certification establishes your professional ability to apply OSA practices to identify improvements to the implementation of ITIL processes to deliver and support customer services and improve ITIL processes in functional areas such as event management, incident management and request fulfillment.

This training course provides a complete management-level overview of Operational Support and Analysis and all of its related activities. After participating in Skilltec’s ITIL Intermediate OSA training, you will be able to:
  • Apply OSA practices to enable event, incident, request, problem, access, technical, IT operations and application management
  • Identify how to manage the everyday operation of IT services
  • Identify improvements to the implementation of ITIL processes to deliver and support customer services
  • Describe the management and resolution of regarding people, relationships, procedures and infrastructure technology to enable high quality and cost-effective IT services
  • Identify challenges, critical success factors and risks

Exam & Certification : 

How do I become ITIL® Intermediate OSA certified?

The certification is offered to candidates who fulfill the prerequisites and pass the exam. To qualify to take the exam you must first participate in a course offered through an Accredited Training Organization (ATO) or an accredited e-learning solution. AXELOS (The Accreditor) assess and license Examination Institutes (EIs) to administer ITIL accreditation and examination activities.

What are the prerequisites for the ITIL® Intermediate OSA certification?

To be eligible for the examination leading to the ITIL Intermediate OSA Certificate, you must fulfill the following requirements:

  • Undertake at least 28 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organization (ATO) or an accredited e-learning solution as part of a formal, approved training course/program.
  • ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications.)
  • 2 to 4 years of experience in the field of IT is highly desirable.

Does the course fee include in examination fees as well?

Yes, the course fee is inclusive of the examination fee.

Additional information

Target Audience.

IT professionals, business managers, and business process owners will all benefit from ITIL Intermediate OSA training. ITIL Intermediate OSA Certification will be a valuable boost to your resume as a configuration manager, availability manager, system software manager, applications support manager, IT operations manager, network control and operation manager, database administrator, problem manager or network support.

Value of this course for professionals.

According to some of the leading job websites, ITIL Intermediate OSA Certification is a prerequisite for many key roles in the IT sector. Certified professionals can expect to take on organizational functions such as service desk management, technical management, IT operations management and application management. Certified professionals in this field are in high demand and their job prospects and pay scale grow in keeping with their certification levels.

Certification Process.

To be eligible for the examination leading to the ITIL RCV Certificate, you must fulfill the following requirements:

– Undertake at least 30 contact hours (hours of instruction, excluding breaks) with an Accredited Training Organization (ATO) or an accredited e-learning solution for this syllabus as part of a formal, approved training program.
– 2 to 4 years of professional experience working in IT service management is highly desirable
– Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications.)

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